Start Call - Sends offers to workers until all shifts are filled or another action interrupts the call.
Step Forward - Sends first round of offers to workers then pauses.
Pause Call - Halts call from sending the next round of offers, responses to offers can still be sent in.
Copy Call - Creates a duplicate call, including details, positions, and tweaks.
Edit Call - Pauses the call and opens call details for editing. Choose between resetting or maintaining confirmed shifts.
Fast Forward - Move the call to send the next round of offers.
Finish Call - Completes the call even with empty shifts remaining, no more offers are sent and any confirmation responses are waitlisted.
Delete Call - Remove the call from the dashboard.
Rewind Call - Return to the beginning of worker list so as to send an offer to workers who didn't respond to the previous offer.
Hide Call - Removes call from dashboard unless View Hidden Calls is on.
View Hidden Calls - Toggle between default dashboard view
and viewing hidden calls .
Send Email to Workers on Calls - Send an email to all workers confirmed on a selection of calls by clicking the Group Email Select button
, checking boxes of calls to email to, then click the Compose Email button and fill in the dialogue or copy emails of confirmed workers, or exit with the cancel button .
Preview Messages - View offer, confirmation, and reminder texts sent to workers.
Tweak Call - Opens window to view, add, and import tweaks. Pauses call.
Email Confirmed Workers - Send an email to confirmed workers.
Text Reminder to Confirmed Workers - Send a reminder text to confirmed workers, with space to add a note.
Download Timesheet - Select to download timesheet with or without phone number.
Change Escalation Rate - Change to one of the preset escalation rates.
Refresh Job Details - Manually refreshes job details to update worker responses.
Deciding - Workers who have been sent an offer but have not responded and the call has not escalated to the next round of offers yet.
Waiting list - Workers responded to accept a shift: after all shifts were filled, shift prior to the call starting, after the call closed, or despite a scheduling conflict.
Skipped - Workers who were skipped due to scheduling conflict or were unavailable.
Declines - Workers who did not accept a shift. Declined shifts have a timestamp noting when the shift was declined. Passive declines (did not respond within the escalation period) have no timestamp.