Messages from Crew
| Type | What is it? | Originates from | Triggers action(s) | Override by | Triggers action(s) |
|---|---|---|---|---|---|
| Passive no | Worker didn't respond inside of escalation time | System | Move to decline list | No, Yes | (see: No, Yes) |
| No | Worker sent in a message that we recognize as no | Worker | Move to decline list | Yes | Attempt to assign to slot |
| Yes | Worker sent in a message that we recognize as yes | Worker | Attempt to assign to slot Text sent to worker if they are confirmed, or shift is unavailable | No | If call is still open, text sent to worker notifying removal, notification sent to coordinator If call is locked, text sent to worker that call is locked and they should call their coordinator to make changes |
| Unknown | Anything CrewDriver doesn't recognize | Worker | Send a response prompting to check for typos | No, Yes, Passive no | (see: No, Yes, Passive no) |