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Welcome to CrewDriver!

Q: Why have I received this email?

BC Fruitworks is using CrewDriver—an online tool for sending work offers.

Q:

I'm Jay. I built this software to help simplify the communication between you and the organization you work for.

Q: Why would I want this?

• Only YOU can confirm a shift. It must come from your phone. We cut down mistakes in communication this way.

• Offers are only sent between 8am and 10pm—unless it's an emergency or your organization uses different hours—because you have a life10pm.

• Accept an offer and we respond, no matter what.

• You can always notify the system you've changed your answer by sending in a different response.

• We'll always tell you if you're removed from a shift, a shift is cancelled, or if you can't be confirmed for a shift.

• Your up-to-date schedule will be emailed to you weekly.

• We will never try and double book you at the same time at the same organization.

Q: What’s a "work offer”?

You'll get offers for shifts on your phone. They originate from the organization you work for and are created by your coordinator there. You might have previously been phoned or emailed; those offers will now arrive in a simple text, allowing you to easily accept or decline the offers.

A work offer looks like:
BCFW 21345
The Big Event Load-in Shift
Sat, 27 Feb 18:00 - Sun, 28 Feb 02:00
@ Crewdriver Centre
"BCFW 21345 YES/NO"

Breakdown:

• BCFW is the shortcode of the organization offering you the shift.

• 21345 is the call ID. It will be different for every offer you are sent.

• You’ll also get the project name, call name, date and time, and location. Your coordinator might also add a description or instructions.

Q: How do I respond to a work offer?

If you were to accept the work offer above, text back with:
BCFW 21345 YES

Want to turn it down? Text:
BCFW 21345 NO

If you accept an offer you’ll receive a text within minutes confirming that you're booked for the shift! It's that simple.

Q: I accepted an offer and I didn't get a message in return. What happened?

It's possible your cell carrier dropped the message. If you resend your last message it will trigger the system to resend your confirmation.

Q: I sent in the wrong response! I need to change my response! Can I change it?

Yes. You can change your response before the call closes. Just text us your new response and the software will attempt to make the change for you. You’ll get an answer to your new response within minutes.

Q: I sent in a NO response. Will a receive a message in return?

Nope.

Q: How do I get my schedule?

Text SCHED to any CrewDriver number and respond to the prompt to add your email address. You'll receive a weekly email with your upcoming shifts.

Q: What else?

If you want to be removed from any of the organizations using my software—or are receiving annoying unsolicited work offers from an organization—please get in touch with me and let me know.

I'm keen to make this work well for you. We always will take your phone call. If you need help with the software, if you want to make suggestions on how to improve it.

If you'd like to learn more about CrewDriver, check out our intro video here or take a look at the crew resources in our wiki.

Thanks for your time,

J. Harmer

778-862-WORK
j@crewdriverapp.com
workers@crewdriverapp.com
CrewDriverApp.com