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Support


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titleWhat admin support resources are there?

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titleWhat's in the info email sent to crew?

This email is found in the wiki under Crew Resources as The Request More Info Email.


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titleWhat if crew don't respond?

We suggest keeping in contact with your crew about the change to CrewDriver. We've found that after the third call people get in the habit of responding to texts, so keep encouragement up in the early stages to help the changeover. In addition, initially it's best to follow up with workers who don't respond to texts; give them a call and ask them to send in a NO response if they're not interested so they get the hang of replying.

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titleWhat special characters can I use in texts?

Here's a list of the characters you can use in offer, confirmation, and reminder texts.

!   ?   @   $   -   +   ,  .



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titleCan I indicate in the job offer what role the shift is?

You can either build a call for each position and add to the description that other positions will also be offered and which, or you can build an Advanced call and check the box for Contractors can choose positions. If you check the box, any workers on multiple position lists with shifts on the call will be offered the choice of which position to accept a shift for.

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