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| Type | What is it? | Originates from | Triggers action(s) | Override by | Triggers action(s) |
|---|---|---|---|---|---|
| Passive no | Worker didn't respond inside of escalation time | System | Move to decline list | Hard noNo, Hard yesYes | (see: Hard noNo, Hard yesYes) |
| Hard noNo | Worker sent in a message that we recognize as no | Worker | Move to decline list | Hard yesYes | Attempt to assign to slot |
| Hard yesYes | Worker sent in a message that we recognize as yes | Worker | Attempt to assign to slot Text sent to worker if they are confirmed, or shift is unavailable | Hard noNo | If call is still open, text sent to worker notifying removal, notification sent to coordinator If call is locked, text sent to worker that call is locked and they should call their coordinator to make changes |
| Unknown | Anything CrewDriver doesn't recognize | Worker | Send a response prompting to check for typos | Hard noNo, Hard yesYes, Passive no | (see: Hard noNo, Hard yesYes, Passive no) |