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Support
What is CrewDriver?
CrewDriver is an automated scheduling application, it makes it easier and faster for work to be sent to you and for you to accept or decline shifts. For more information on what that means to you, check out The Request More Info Email.
How do I contact CrewDriver?
Setup
When am I going to start receiving offers?
That's up to your company. We advise companies first send one or two test offers, which you should reply to. After this, offers for shifts should start being sent.
Why didn't I get a response to my reply?
You always get a confirmation when we've received your message, unless you're declining a shift. We recommend re-sending your text message if you don't receive a confirmation within a few minutes of responding.
If you still don't receive a response from CrewDriver, we recommend phoning the company who issued you the offer. Or try contacting us at CrewDriver! We're always happy to help.
Do I need to respond to the "Welcome to CrewDriver" email?
No. You receive this email after you've confirmed your phone number for receiving offer texts, there's nothing else you need to do to start receiving offers.
Do I need to respond to the job offer in the setup email?
Nope, offers you should respond to come by text as well as the setup text. The email is just a sample of what the job offers will look like.
How do I accept work?
To accept a work offer, reply with the company shortcode, call ID and YES as shown in the offer text. For example, CREW 21345 YES.
If you work multiple positions, you may receive an offer with a choice of which position you'd rather work. In this case, you'd reply with CREW 21345A for one position or CREW 21345B for another.
Why didn't I get a response to my reply?
You always get a confirmation when we've received your message. We recommend re-sending your text message if you don't receive a confirmation within a few minutes of responding.
If you still don't receive a response from CrewDriver, we recommend phoning the company who issued you the offer. Or try contacting us at CrewDriver! We're always happy to help .
Will I receive a response if I reply with a NO?
You will not receive a message back from CrewDriver when you send in a NO response. When you decline an offer, it's noted in the software so that your employer knows you're not interested or can't make the shift. Additionally, it helps get the shift offered to the next person in line!
I sent in the wrong response! Can I change it?
Absolutely. You are able to change your response as long as a call is still attempting to fill its positions. Simply re-send your correct response ASAP.
What if I don't want messages from anyone anymore?
Just text "STOP" to any one of the CrewDriver numbers, it'll put your number on a list that prevents any texts coming from our system.
Also, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT will stop the texts from coming.
What if sent in "STOP" and now I want messages again?
Just text "SUBSCRIBE" to any one of the CrewDriver numbers and that'll get you back in the system (START works as well).
How do I know what position an offer is for?
If you work multiple positions at your organization, there are two ways an offer can show which position it's for. Either the position is described in the offer text or you are given the option to accept which position you want to work for the call indicated by different confirmation codes as seen below.
