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Crew FAQ

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  • Created by Former user, last modified by Former user on Nov 15, 2019
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Support


 How do I contact CrewDriver?

Our email for crew is workers@crewdriverapp.com.

 What am I being sent?

This is an information packet that helps to describe how you accept work.

Setup

 How do I accept work?

 The work offer states how you have to respond in order to accept work. It will be of the form TEST 1234 yes.


 I received a "Welcome to CrewDriver" email from you guys, do I need to respond to it?

No. The offers come out via text message, so you don't need to worry about this email.

 I received a text saying that I should receive an offer later, will I get it today as well? 

There will be offer texts that come out in the near future, once the company switches over to live usage of the software.

 Do I need to respond to the job offer in the setup email??
Nope, offers you should respond to come by text as well as the setup text. The email is just a sample of what the job offers will look like.
  I sent in a response but I didn't get a message in return. What happened?

We recommend re-sending your text message if you don't receive a text within a few minutes of responding to a work offer. If you still don't receive a response from CrewDriver, we recommend phoning the company who issued you the offer. Or try contacting us at CrewDriver! We're always happy to help .

Offers

  I sent in a NO response. Will a receive I message in return?

You will not receive a message back from CrewDriver when you send in a NO response. However it is noted in the software that you have declined the work offer. Your employer will know that you are not interested in the offered shift and will most likely not try contacted you via another method.

 I sent in the wrong response! Can I change it?

Absolutely. You are able to change your response as long as a call is still attempting to fill its positions. Simply re-send your correct response ASAP.


 What if I don't want messages from anyone anymore?

Just text "STOP" to any one of the CrewDriver numbers, it'll put your number on a list that prevents any texts coming from our system.

Also, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT will stop the texts from coming.

 What if sent in "STOP" and now I want messages again?

Just text "SUBSCRIBE" to any one of the CrewDriver numbers and that'll get you back in the system (START works as well). 

 How do I know what position an offer is for?

If you work multiple positions at your organization, there are two ways an offer can show which position it's for. Either the position is described in the offer text or you are given the option to accept which position you want to work for the call indicated by different confirmation codes as seen below.

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