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We've built a special tool in partnership with Flex that allows you to move your show info quickly over to CrewDriver to get your shifts filled by your crew. For complete instructions, check out our page on Flex Integration and Import. |
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Just like with any new system, it does take a little training to get your crew up to speed on how the system works. We're doing our best to automate that as much as possible. For example, when you add someone to your roster, it'll automatically text them and let them know they're on the system. In addition, it gives them a chance to try it out, and receive an email that explains how it works in more detail. |
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Please Contact our development team. |
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Contact craig@getworkers.ca. There's also a ? icon on our site that sends a message straight to our development team. |
Texts
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Text Texting offers precision and maximum accessibility. You end up with people who aren't as savvy with email on their phone or don't have a smartphone at all. That group ends up getting less access to shifts (even though they're high priority because they're more senior). |
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CrewDriver numbers by region can be found here. We recommend saving the numbers that send offers under one contact "Offers", and the number that sends confirmations as "Confirmations". |
Use
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Our website is built to scale on your phone. Simply type our name into your mobile browser of choice in order to view access our site on your mobile device. | ||
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Every relationship inside of CrewDriver is unique. There's no way to see who works for whom without accessing that company's specific account. We err on the side of caution as far as privacy goes in this case. |
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“ABCD” The five digit code is the shortcode for your company and “0000” is the number for this specific call. The next call you create will have a completely different number (but “ABCD” never changes). This is so your workers can receive multiple work call ID, a number unique to each call to keep them identified in the system. Workers can then receive multiple offers and the system will know which one they're accepting or declining. | ||
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I'm afraid not. Every call gets it's own ID across the whole system, to make sure there's never any confusion. Each one is unique and generated by the system itself. You can add any ID you need in the call name, the description or post arrival instructions if you needand when looking at logs each call is distinct. |
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The software adjusts the list of available workers based on tweaks, removes any people who are already booked, grabs the (number of shifts available + 10%) top qualified people from the position list or top of a referral list and sends them a work offer. It then waits until the escalation period elapses or all workers respond and sends offers to the next group of people if there are shifts remaining to fill. Not sure how position list ranking or referral lists work? Learn more about work offer methods here. |
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CrewDriver figures out reads the shortcode and call ID to know which company then which and shift the message is for by shortcode and call ID. Then it determines if the response is a yes or no. If the response is With a yes and the worker is availableresponse, we send them a confirmation message and book the shift for them. If we can't place them, we put them on the waiting list and let them know. With a no response, an offer is sent to the next worker at the end of the escalation period and the worker is placed on the declined list. If CrewDriver can't understand the message, it will inform the worker and offer troubleshooting options. |
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One escalation period after the last shift on the call is filled or 48 hours before the shift starts. Once a call is filled , it is the former, if the call continues unfilled then it is the latter. Additionally, stopping a call cuts off any further changes to responses, but workers can still accept a shift. |
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