The place we save you time is locating the workers who are going to take the call. I'd suggest keeping the process of follow up emails, at least for now. In addition, initially it's best to follow up with people who don't respond to the texts with a call and ask them to send in a "No" if they're not interested. We've built a little tool that sends out a reminder text if you'd like to use it. We've found that after the 3rd or so call, people get in the habit of responding to the texts, but it's important to keep a little encouragement in the early stages to help them adopt.

CrewDriver doesn't receive worker comments. If you're looking for a chat tool, I suggest Zipwhip (for your business number) or Mightytext (from your personal cell). If you want to automate this part of your scheduling, that's what we do that really well. As well, if they have questions they can still call you.

We generally see 1 or 2 crew out of 25 get pretty excited (possibly negatively) about the change. We often see the people who resist the hardest become the bigger fans. They're passionate people, and change may freak some out more than others.

The best path is to be patient and firm. Tell the crew the truth: that it's a trial. Give it a chance and you can evaluate together if it's making life easier or more complicated.

In 10 days everyone will be using it and in a few months it'll seem weird that people ever called each other for a quick yes or no.

We only charge for each shift confirmation. So if someone accepts a work offer and they get booked for the shift, that's what you pay for.

With us you're only paying for success, and when you're billing your client, instead of paying a monthly subscription rate no matter how much you're actually using CrewDriver.

We love to support not-for-profit organizations. If you need to book less than 40 shifts a month we'll give you a sponsored account no questions asked.

If you'll need more than that, contact our founder directly and we can talk about special rates, j@crewdriverapp.com 

Even better! You can copy and paste straight into the browser window's import spreadsheet, you don't even have to worry about formatting.

We've built a special tool in partnership with Flex that allows you to move your show info quickly over to CrewDriver to get your shifts filled by your crew. For complete instructions, check out our page on Flex Integration and Import.

Just like with any new system, it does take a little training to get your crew up to speed on how the system works. We're doing our best to automate that as much as possible. For example, when you add someone to your roster, it'll automatically text them and let them know they're on the system. In addition, it gives them a chance to try it out, and receive an email that explains how it works in more detail.

Please Contact our development team.

Contact craig@getworkers.ca. There's also a ? icon on our site that sends a message straight to our development team.

Text offers precision and maximum accessibility.

You end up with people who aren't as savvy with email on their phone or don't have a smartphone at all. That group ends up getting less access to shifts (even though they're high priority because they're more senior).

Using SMS allows anyone one with a cell phone to respond to work offers. This precludes crew members who have a smart-phone from having first dibs at work offers.

The best thing to do is set them to check the Landline box on their profile. Then when the time comes to offer that person a shift, CrewDriver will pause the call and notify you that it's time to call them. This maintains the order that offers are being sent. You can then manually respond for them so it's recorded that they were contacted.

Each region has multiple numbers. There will be a single number that sends confirmations (so it's easier to separate out the confirmed work from the offers) and 2 or more numbers for the offers (so that the phone companies don't choke on the number of messages we send out at a time).

We recommend saving the confirmation number as one contact, and the multiple offer numbers under a single separate contact. CrewDriver numbers by region can be found here. 

CrewDriver numbers by region can be found here. We recommend saving the numbers that send offers under one contact "Offers", and the number that sends confirmations as "Confirmations".

Our website is built to scale on your phone. Simply type our name into your mobile browser of choice in order to view access our site on your mobile device.

Every relationship inside of CrewDriver is unique. There's no way to see who works for whom without accessing that company's specific account.

We err on the side of caution as far as privacy goes in this case.

“ABCD” is the shortcode for your company and “0000”  is the number for this specific call. The next call you create will have a completely different number (but “ABCD” never changes). This is so your workers can receive multiple work offers and the system will know which one they're accepting or declining.

I'm afraid not. Every call gets it's own ID across the whole system, to make sure there's never any confusion. Each one is unique and generated by the system itself. You can add any ID you need in the call name, the description or post arrival instructions if you need.

The software adjusts the list of available workers based on tweaks, removes any people who are already booked, grabs the (number of shifts available + 10%) top qualified people from the position list or top of a referral list and sends them a work offer. It then waits until the escalation period elapses or all workers respond and sends offers to the next group of people if there are shifts remaining to fill.

Not sure how position list ranking or referral lists work? Learn more about work offer methods here.

CrewDriver figures out which company then which shift the message is for by shortcode and call ID. Then it determines if the response is a yes or no.

If the response is a yes and the worker is available, we send them a confirmation message and book the shift for them. If we can't place them, we put them on the waiting list and let them know. 

One escalation period after the last shift on the call is filled or 48 hours before the shift starts. Once a call is filled, it is the former, if the call continues unfilled then it is the latter. Additionally, stopping a call cuts off any further changes to responses, but workers can still accept a shift.

It eliminates any ambiguity as to what time shifts start—especially for 12am. Which means people on late night shifts don't have to worry about confusing when their shift is.

We make it really easy to produce sign in sheets for your work sites with the Timesheets page in CrewDriver, you can also produce basic reports that show all the shifts taking place in a time period. Customize the header text and image in Settings.